Refund Policy

1. Free Trial Evaluation

We provide a 7-day free trial on verified accounts. The trial gives you complete, unrestricted access to the desktop assistant executable and all its tools. We strongly encourage you to download the client and test it with your Gemini API key during the trial period to ensure compatibility with your Windows hardware configuration and audio inputs before purchasing.

2. Paid Licenses

Clowdy licenses are sold for a one-time activation fee of 250 EGP (or as configured in promotions). Because licenses are manually approved and verified upon receipt submission, and the digital license code is immediately dispatched to your account dashboard, purchases are generally **non-refundable** once the payment has been marked as Approved and the license key has been generated.

3. Exceptions for Technical Failure

Refunds may be evaluated under special circumstances on a case-by-case basis. If you experience critical software bugs or compatibility crashes on your computer that render the desktop client completely unusable, and our support team is unable to resolve the issue within 7 business days, you may request a refund.

To request a refund under these conditions:

• Open a support ticket inside your dashboard under the "Billing" category.
• Provide details of the bug, including Windows system specifications and client log files.
• Once approved by the administrator, the refund will be sent back to your original Vodafone Cash wallet, InstaPay ID, or bank account.

4. License Revocation on Refund

Upon approval and dispatch of a refund, the associated license key status will be set to Refunded / Revoked in our database. The licensing validation API will immediately block all subsequent check-ins from any registered hardware IDs (HWIDs), and the desktop client will cease executing actions.